Ignite Education
Skill

Conflict Resolution

Upskill at Conflict Resolution with Ignite's free, expert-built course

Develop practical conflict resolution skills through proven frameworks, active listening techniques, and negotiation strategies applicable to workplace and interpersonal disputes.

Certificate
Certificate upon
completion
Industry experts
Built by
industry experts
Self-paced learning
Self-paced
learning

Curriculum

Diagnosing Conflict Styles and Root Causes

Explore the Thomas-Kilmann conflict modes and learn to identify the underlying interests, needs, and structural factors that drive interpersonal and organisational disputes.

  • ■Applying the Thomas-Kilmann Model
  • ■Distinguishing Positions from Interests
  • ■Mapping Structural Conflict Triggers

Applying Active Listening and De-escalation

Practise advanced communication techniques that reduce emotional intensity and build mutual understanding between parties in conflict.

  • ■Using Reflective Listening Techniques
  • ■Reframing Hostile Language Effectively
  • ■Managing Emotional Escalation in Real Time

Facilitating Negotiated and Mediated Outcomes

Learn to structure resolution conversations using interest-based negotiation and informal mediation frameworks to reach durable agreements.

  • ■Structuring Interest-Based Negotiations
  • ■Guiding Parties as a Neutral Mediator
  • ■Drafting Sustainable Resolution Agreements

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